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Sensors: Temperature Monitoring
Frequently asked questions and answers regarding the use and maintenance of temperature monitoring sensors.
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Are non-LoRa WAN sensors still supported?
( Updated )Answer After August 31, 2020, ComplianceMate will longer support the non-LoRa WAN sensors (the devices with ...
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Can I change the name of a sensor?
( Updated )Answer Yes. For more information, see Managing Sensors: Editing Sensor Details.
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Can we have a backup sensor to use if a sensor fails?
( Updated )Answer Yes, you can purchase one or more backup sensors for your location to have on hand in the event one o...
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Do the old sensors need to be returned in a warranty swap?
( Updated )Answer No, you do not need to return the old sensors to ComplianceMate as part of a warranty swap. Instead, ...
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How can I calibrate a sensor?
( Updated )Answer All sensors are calibrated at the factory before they are shipped. There is no field calibration avai...
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How do I change the temperature range, alert notifications, and/or alerting times of a sensor?
( Updated )Answer Sensors use device templates to control the temperature ranges, alert notifications, and/or alerting ...
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How do I modify an inherited device template?
( Updated )Answer You can't. An inherited device template can only be modified by users with access to the group where ...
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How do I remove a stripped screw from a sensor?
( Updated )Answer There are all sorts of tools (e.g., screw extractors and knives) and solutions (e.g., glues, etc.) av...
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How do I resolve a sensor alert?
( Updated )Answer There is a collection of articles in the Notifications > Sensor Alerts section that will provide all ...
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How do I update the firmware on a Laird (now Ezurio) Sentrius sensor?
( Updated )Answer To update the firmware on a Laird (now Ezurio) Sentrius sensor, carry out the following: If you have...
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How does a sensor warranty swap work?
( Updated )Answer For a sensor warranty swap, we will send you one or more replacement sensors, as needed. You will the...
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I replaced the sensor batteries but the battery icon is still yellow. What does that mean?
( Updated )Answer If you have replaced the batteries in a sensor with new batteries but the battery icon on the Dashboa...
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Is sensor data retrieved after a power or Internet outage?
( Updated )Answer Yes. Sensors are equipped with enough memory to store a backlog of readings in the event either of th...
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The Dashboard graph shows the sensor was out of range. Why didn't I receive an alert notification?
( Updated )Answer There are multiple reasons why an alert notification was not sent out: The alert condition was not m...
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What is the Laird Sensor Accuracy Guarantee?
( Updated )Answer From:Jonathan KayeSenior Director, Product ManagementLaird Connectivity""""I hereby confirm the Laird...
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When do I need to replace my sensor batteries?
( Updated )Answer Information about knowing when to replace batteries in a sensor, as well as instructions on what batt...
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Where can I find installation instructions for sensors?
( Updated )Answer You can find installation instructions for all equipment in the Equipment Installation section of the...
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Why are all sensors not reporting data to the Dashboard?
( Updated )Answer If all sensors are not reporting data to the Dashboard, it most likely means there is an issue with y...
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Why is one sensor not reporting data to the Dashboard?
( Updated )Answer Before you begin diagnosing issues with a sensor, you should pause alert notifications for that senso...
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Why is the sensor in a vacuumed sealed package?
( Updated )Answer Sensors that are destined to be installed in a location where moisture is present are shipped in vacu...