How do I remove a stripped screw from a sensor?

Answer

There are all sorts of tools (e.g., screw extractors and knives) and solutions (e.g., glues, etc.) available. Many of these can cause damage to the sensor and should only be used by persons with experience in their use. We offer a couple of simple solutions to try.

Occasionally, the head of a screw on the back of a sensor become stripped so that a phillips head screwdriver can no longer remove it.

One technique that sometimes works is to place a wide rubber band over the tip of the screwdriver, place the tip into the head of the screw, and gently turn it to the left (counterclockwise) to remove the screw:

If that does not work, try placing the finger of a latex glove over the tip of the screwdriver, place the tip into the head of the screw, and gently turn it to the left (counterclockwise) to remove the screw (the latex material, being thinner than a rubber band, may better fill the space around the screwdriver tip).

If neither of these techniques work, Contact Support to arrange to have the sensor shipped to our offices for repair ($20 for return shipping to you and $12 for a replacement battery and screw). You can also check with a local cellphone repair shop, as they can often remove and replace damaged screws for a small fee.

If the attempt to repair the sensor by ComplianceMate is unsuccessful, the sensor may need to be replaced.