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Tablets
Frequently asked questions and answers regarding the use and maintenance of tablets.
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Camera not working in checklists - What do I do?
( Updated )If the camera is not working when you are trying to add an image to a checklist, carry out the following: C...
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Can I change the name of a tablet?
( Updated )Answer Yes. For more information, see Managing Tablets: Editing a Tablet.
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Checklists not loading on a iPad. What do I do?
( Updated )If checklists are not loading on an iPad tablet, carry out the following: Make sure the iPad is charged abo...
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How do I access a tablet log?
( Updated )Answer Instructions for accessing a tablet log is available at Managing Tablets > Exporting Tablet Logs.
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How do I change the language on an Android tablet?
( Updated )If you are looking for how to set the language in the Server App, see Updating Your User Profile. If you are...
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How do I change the temperature units (°F<>°C) on an Android tablet?
( Updated )If you are looking for how to set the temperature units in the Server App, see Updating Your User Profile. I...
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How do I clear app cache?
( Updated )Answer On you tablet, carry out the following: Open Settings. Tap Apps. Locate the app whose cache you want...
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How do I do a reset on my Samsung tablet?
( Updated )Answer There are four types of resets available for the Samsung tablet: Reset all settings will reset all s...
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How do I enable Automatic Time Zone on a Samsung Tablet?
( Updated )Answer Tablet Settings for the Mobile App provides information on making sure all the settings on a tablet r...
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How do I enable the Automatic Time Zone setting on a tablet?
( Updated )Answer for Android on Samsung Tablet (Android 11 and higher) To update automatic time zone updating on an Sa...
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How do I fix issues with not receiving emails, text messages, or notifications from ComplianceMate?
( Updated )Answer ComplianceMate sends emails, SMS text messages, and notifications to stores. If you are not receiving...
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How do I generate a QR code so I can register a tablet?
( Updated )Answer Information about registering a tablet, including generating a QR code for a location in the Server A...
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How do I get repairs for my Samsung tablet?
( Updated )There are two options for getting your Samsung tablet repaired: Call 1-833-965-1615. File an online claim a...
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How do I keep a tablet from connecting to weak Wi-Fi networks?
( Updated )Answer If your tablet is defaulting to Wi-Fi networks with low signal strength, you can block this by carryi...
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How do I manually update installed apps on my tablet using Google Play Store?
( Updated )Answer: Google Play Store app - unmanaged vs. managed Manual updating of installed apps on a tablet depends ...
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How do I move a tablet from one location to another?
( Updated )Answer The process calls for registering the tablet at the new location. Doing so will automatically unregis...
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How do I reduce the amount of storage required for images taken in the Mobile App?
( Updated )To reduce the storage size required for images that are taken using the Mobile App, you will need to adjust ...
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How do I register a tablet with a location?
( Updated )Answer Instructions for registering a tablet with a location can be found in Registering a Tablet with a Loc...
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How do I set up a Google account after a factory reset?
( Updated )This is not required for a Samsung Knox device. Answer Once you have completed a Factory data reset on your ...
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How do I set up automatic updating for tablet apps?
( Updated )Answer: Google Play Store app - unmanaged vs. managed Setting up automatic update for apps on a tablet depen...
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How do I update the OS on a Samsung tablet?
( Updated )Answer To update the operating system on a Samsung tablet, carry out the following: Press the Home key, the...
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How do I wipe the cache partition on a Samsung tablet?
( Updated )Answer Wiping your phone's cache partition removes temporary files and app components from your device, whic...
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How does the Cellairis Tablet Warranty work?
( Updated )Answer The Cellairis Tablet Warranty for Samsung tablets sold between 08/26/2019 and 01/25/2022 is a three-y...
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I got the Moisture Detected message/icon on my Samsung T-380. What do I do?
( Updated )Answer Step 1 If the charge port has not been exposed to water, you may have received the Moisture Detected ...
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What are the correct settings for a tablet running the Mobile App?
( Updated )Answer The settings required to properly run the Mobile App on a tablet can be found in the article Tablet S...
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What are the tablet requirements for using the Mobile App?
( Updated )Answer Requirements for tablets that will be operating the Mobile App can be found in the article Tablet Req...
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What is the Samsung T-220 tablet bundle?
( Updated )Answer The ComplianceMate Samsung T-220 Tablet bundle, available since January 2022, comes with the followin...
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Where are Mobile App images stored on a tablet?
( Updated )When you take an image through the ComplianceMate Mobile App, the image is created by the default Camera App...
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Where can I get a case for a Samsung Galaxy Tab A 8.0 tablet (SM-T380)?
( Updated )Answer Cases for the Samsung Galaxy Tab A 8.0 tablet (SM-T380) can be found here (external links): https://...