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Digital Probes
Frequently asked questions and answers regarding the use and maintenance of digital probes.
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Can we use a TempTest™ Blue, RayTemp™ Blue, or Thermapen™ IR Blue probe?
( Updated )Answer for the TempTest™ Blue Yes, you can use the TempTest™ Blue probe with the Mobile App; however: You ...
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How do I complete a checklist if the probe is being repaired?
( Updated )Answer We're sorry you're experiencing issues with your digital probe that required it to be sent to the man...
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How do I connect a digital probe?
( Updated )Answer The following articles in the Mobile App Setup, Access, and Tools section of this guide provide you w...
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How do I deactivate/activate Probe Control mode for a location?
( Updated )Answer for Deactivating Probe Control If you need to deactivate Probe Control for a location, carry out the ...
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How do I get my ThermaPen probe repaired?
( Updated )Answer You need to contact the Thermoworks Returns and Repairs service group to have a repair case opened an...
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How do I troubleshoot a disconnected Thermapen Blue probe?
( Updated )Answer To troubleshoot a Thermapen™ Blue probe that was previously connected to the Mobile App but is no lon...
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How do I use a digital probe?
( Updated )Answer Information on connecting, validating, caring for, and using a digital probe can be found in the foll...
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I am getting NaN as a reading when I use the Thermoworks probe. What do I do?
( Updated )Answer An NaN (Not a Number) reading from your digital probe means there could be an issue that requires rep...
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Is there a way to get a certified calibration for a probe?
( Updated )Answer Yes. ThermoWorks offers Accredited Calibration Services. For more information, visit https://www.ther...
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Our probe is not working properly. How do we get it repaired?
( Updated )Answer Sorry to hear you are having issues with your probe. You will need to contact the Thermoworks Returns...
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When do I need to replace my probe batteries?
( Updated )Answer Information about knowing when to replace batteries in a probe, as well as instructions on what batte...
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Where can I get a replacement Thermapen End Cap?
( Updated )Answer A replacement end cap for the Thermapen digital thermometer is available from ComplianceMate at no co...