Why is the Mobile App not updating?

In order for the Mobile App to update, the following needs to be true:

• The tablet battery needs to have a sufficient charge to allow the update process to execute.
  • Because updates are typically carried out overnight, we recommend that you plug the tablet to its charger after the last checklist is completed.
• The tablet must be powered on, though it can be in sleep mode and still receive updates.
• Wi-Fi must be enabled on the tablet and it must be connected to the Wi-Fi network at your location:
  • Swipe down on the tablet to view the settings, make sure that Wi-Fi is enabled, and that it is connected to a network with an Internet connection.
  • Alternately, open Settings, tap Connections, then Wi-Fi, and make sure Wi-Fi is enabled and that it is connected to a network with an Internet connection. 
• Auto download over W-Fi must be enabled:
  • Open Settings, tap Software update, and make sure Auto download over W-Fi is enabled.
• The operating system must be a support version of Android or iOS.

If all the above is true at the end of the day, the Mobile App will update overnight if an update is available.

If the tablet does not automatically update, contact ComplianceMate support.