Contacting the Support Team...

We encourage you to contact the Support Team by submitting a support ticket using either of the following:

You can also use either of the following methods:

Note that our standard working hours are 9:00AM to 5:00PM (EST), Monday through Friday.

If at any time you contact support by email, a support ticket will be automatically created and a support team member will contact you during normal working hours to determine what further action needs to be taken.
If you call support during normal working hours, the support team member will review your issue with you, create a support ticket if needed, and determine what further action needs to be taken.
If you call support during non-working hours, you can leave a voicemail message and a support ticket will be automatically created. A support team member will contact you during normal working hours to determine what further action needs to be taken.

For information regarding submitted support tickets, see the following:

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