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Contacting Support

How to contact ComplianceMate by using the Support function found in both the Mobile App and Server App, or by using email or phone.

  • Contacting the Support Team...
    ( Updated )

    We encourage you to contact the Support Team by submitting a support ticket using either of the following: ...

  • Mobile App: Creating a Support Ticket
    ( Updated )

    To create a support ticket using the Mobile App, carry out the following: Tap Support. on the Dashboard men...

  • Mobile App: Working with Support Tickets
    ( Updated )

    Viewing a List of Existing Tickets To view a list of existing tickets using the Mobile App, carry out the fo...

  • Server App: Creating a Support Ticket
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    To create a support ticket using the Server App, carry out the following: Click Support on the Server App m...

  • Server App: Working with Support Tickets
    ( Updated )

    Viewing a List of Existing Tickets To view a list of existing tickets using the Server App, carry out the fo...

  • What happens after you create a ticket?
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    When you tap Send Ticket, the following occurs: A record of the ticket is created for the location. A ticke...

  • What happens after a response?
    ( Updated )

    What Happens... When the Support Team Responds to Your Ticket? When the Support Team responds by adding a co...