Mobile App: Creating a Support Ticket

This article is for Mobile App v5.3. If you are looking for help with Mobile App v6, click here.

To create a support ticket using the Mobile App, carry out the following:

1. Tap Support. on the Dashboard menu. The Create Ticket form appears:

   

   

      

   The Creating Ticket As field is pre-populated with the value from the location’s Support Email field as set up in the Server App.

2. Enter a Subject and Description of the issue you need resolved.
3. Tap Send Ticket to submit it to the Compliance Support Team.