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Mobile App Setup and Access
Frequently asked questions and answers regarding the setup of and access to the Mobile App.
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Do I need a login to use the Mobile App?
( )Answer You do not need a user-specific login to use the Mobile App. The tablet that the Mobile App is instal...
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How can I improve performance when completing checklists where there is a weak Wi-Fi signal?
( Updated )Answer If you are experiencing a weak Wi-Fi signal at your location and you are having problems completing c...
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How do I access the Mobile App?
( Updated )Answer Everything you need to know about accessing the Mobile App can be found in the article Accessing the ...
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How do I install the Mobile App on a tablet?
( Updated )Answer There are complete installation instructions available in the Mobile App Setup, Access and Tools sect...
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I can't register the tablet with the Mobile App. What do I do?
( Updated )Answer If you are trying to register the tablet using the instructions found in How do I register a tablet w...
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I received a "Your device isn't compatible with this version" while install the Mobile App. What does it mean?
( Updated )Answer This is typically means the operating system is either too old or it is a "light/non-supported versio...
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I received an "Unauthorized" message when starting the Mobile App. What do I do?
( Updated )Answer If you received an Unauthorized message when you started the tablet, you will need to re-register the...
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Where can I find release notes for the Mobile App?
( Updated )Answer Release notes for the Mobile App can be found in What's new in Mobile App v5.3? Release notes for the...
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Why did I receive the "Login failed" message when registering a tablet at a location?
( Updated )Answer If the Login failed message appears, it means the QR code you scanned has either expired (they are on...
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Why is the Mobile App not updating?
( Updated )In order for the Mobile App to update, the following needs to be true: The tablet battery needs to have a s...