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Help and Support
Frequently asked questions and answers regarding the use of help and support resources.
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Are QR codes available for accessing the help system?
( Updated )If you are looking for instructions on how to generate a QR code so you can register a tablet to run the Mob...
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Can I be notified when there are changes to the help system?
( Updated )Answer Yes. If you sign into the help system, you can follow sections of interest to be notified when an art...
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How do I change my email address in my help system account?
( Updated )Answer To change the email address in your help system account, you will need to edit your help system profi...
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How do I change my help system password?
( )Answer For information on changing your help system password, see Managing Your Help System User Account.
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How do I contact ComplianceMate support?
( )Answer Information on contacting ComplianceMate support can be found in Contacting the Support Team...
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How do I find support tickets?
( Updated )Answer Information on accessing support tickets in the Mobile App can be found in Mobile App: Working with S...
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How do I get a user account for the help system?
( Updated )Answer Without a user account, you have access to the basic version of the help system. This basic version p...
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How do I submit a support ticket?
( Updated )Answer You can submit a support ticket through the Mobile App, the Server App, or the help system. For more ...
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How do I use a QR code?
( Updated )If you are looking for instructions on how to generate a QR code so you can register a tablet to run the Mob...
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I clicked a link to get help, but I got an "Oops" message or "Sign in" page. What do I do?
( Updated )Answer We apologize that you are experiencing an issue using the Help System. Sometimes these issues are the...
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Is there a glossary of ComplianceMate terminology?
( )Answer Yes. You can find it at Glossary of ComplianceMate Terminology
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Is there a printable version of the help system available or a PDF file we can download?
( Updated )Answer No. We currently do not have a printable version of the Help System available. We also do not provide...
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Is there a site map for the help system?
( Updated )Yes, there is a site map for the help system here.
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Where can I find FAQs for ComplianceMate products?
( Updated )Frequently Asked Questions (FAQs) are available in the FAQs section of this guide, When you carry out a sear...
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Where can I find release notes for the Mobile App and Server App?
( Updated )Answer Release notes for the Mobile App can be found in What's new in Mobile App v5.3? Release notes for the...
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Why did I get a Sign in screen when I clicked on a link in the Help System?
( Updated )Answer Some articles require you to be a registered user of the Help System who has signed in to view the co...
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Why did I get an Oops page when I tried to access an article?
( Updated )Answer The Oops page appears if you do not have permission to view the page. There is content on the site th...