Bluetooth Troubleshooting Tips

Here are some tips to help you troubleshoot connectivity issues between Bluetooth devices. Work from the top of the list down, as troubleshooting gets more complex as you move through the tips:

• Make sure Bluetooth is turned ON (enabled) on both devices you are trying to connect.
• Turn on Discovery mode on both devices.
• Make sure the two devices are in close enough proximity to one another (within 5 feet of each other) to make sure a connection can be established and maintained.
• Limit data shared between devices.
• Limit number and type of devices connected.
• Make both devices you're trying to pair have sufficient charge/battery.
• Toggle Airplane Mode ON and then OFF.
• Toggle Bluetooth OFF and back ON on both devices, if possible.
• Remove old, unused Bluetooth connections.
• Remove the device from the tablet and rediscover it.
• Power both devices OFF and then back ON.
• Move away from the Wi-Fi router, and try pairing the two devices.
• Move away from any USB 3.0 ports, and try pairing the two devices.
• Make sure Bluetooth drivers are up to date on both devices. If not, update them.
• Make sure device's firmware and/or OS is up to date.
• Clear the Bluetooth cache (Android only):
  • Go Settings > Backup and restart > Reset network settings