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Gateways and Routers
Frequently asked questions and answers regarding the use and maintenance of gateways and routers.
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How does a gateway swap work at the time of a sensor warranty swap/purchase?
( Updated )Answer Along with your new/replacement sensor(s), we will send you a replacement gateway. You will then carr...
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How does a gateway warranty swap work?
( Updated )Answer For a gateway warranty swap, we will send you a replacement gateway and a UPS return shipping label. ...
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Where can I find installation instructions for gateways and routers?
( Updated )Answer Information about installing gateways and routers can be found in the following: Equipment Installa...
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Where do I find the gateway identification?
( Updated )Answer A label on the back of the gateway provides identifying information for the device, including the Et...
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Which port should I connect to on a NuArx Firewall?
( Updated )Answer If your organization is using a firewall from NurArx (now Viking Cloud), Port 4 is the best place to ...