How can I make sure the store is the first phone call for sensor alert notifications?

Answer

There are two steps to making sure that the store is the first phone call when a sensor triggers an alert and the notification process is initiated:

1. The following fields in the location's configuration need to be populated:
   • Phone Number needs to have a working phone number
   • Call store phone needs to be checked
2. Phone must be checked as one of the notification types for an Alert Notification in the Device Template used by the sensor.

For the location configuration, see the following:

• For new locations, see Adding a New Location
• For existing locations, see Modifying an Existing Location

For the device template, see the following in Managing Device Templates:

• Managing Temperature Alert Notifications
• Managing Inactive Alert Notifications