Pausing and Resuming Sensor Alert Notifications

There are two types of sensor alert notification pauses:

• Sensor-specific pauses, which are set by either of the following methods:
  • Automatically by the system after notifications have been sent for a triggered alert.
  • Manually by a user as needed.
• Group pauses, which apply to all sensors at all locations within the group, are set manually by a user as needed. 

While alert notifications are paused for a sensor:

• Notifications will not be sent out even if another alert is triggered by the sensor.
• The sensor will continue to collect and report data.

A sensor alert pause pause ends when one of the following occurs:

• The pause period expires (applies to sensor and group pauses)
• The pause is manually cleared (applies to sensor pauses)
• The pause is manually deleted (applies to group pauses)

Manually Pausing Alert Notifications for a Sensor

There are two ways to manually pause alert notifications for a sensor:

• Through the sensor card on the Dashboard of the location.
• Through the Configuration > Devices > Sensors function in the Server App.

Using the Dashboard

With the card for the sensor displayed on the Dashboard, carry out the following to pause the sensor:

1. Tap/click on the pause icon. The pause form for the sensor appears:

     

   
   
   If the pause icon is gray, it means that pausing sensor alert notifications through the Dashboard has not been enabled for your organization or you do not have permission to use this feature.

2. Slide the bar until you reach the number of hours you want to pause alert notifications for the sensor.
3. Click Update sensor. The form closes, the pause is set, the Dashboard refreshes, and a notice appears at the top of the sensor card advising you a pause is in effect and when it will expire:

   

Using the Configuration > Devices > Sensors Function

Carry out the following to pause alert notifications using the Server App Sensors function:

1. With the Server App open and the location active containing the sensor whose alert notifications you want to pause, click Configuration > Devices > Sensors on the Server App Menu. The Sensors page appears:

   

2. Locate the card for the sensor and click anywhere on the card. The details page for the sensor appears:

   

3. Click on the edit icon located to the right of the sensor name. The Edit Sensor form appears:

   

4. Scroll to the bottom of the form and locate the Pause Until field:

   

5. Click in the field and choose a date and time from the calendar tool to use as the expiration date for the pause:

   

6. Click Update Sensor.

Manually Clearing an Alert Notification Pause for a Sensor

There are two ways to manually clear alert notification pauses for a sensor:

• Through the sensor card on the Dashboard of the location.
• Through the Configuration > Devices > Sensors function in the Server App.

Using the Dashboard

With the card for the sensor displayed on the Dashboard, carry out the following to clear a sensor alert notification pause:

1. Tap/click on the resume icon. The pause form for the sensor appears:

     

   
   
   If the resume icon is gray, it means that resuming sensor alert notifications through the Dashboard has not been enabled for your organization or you do not have permission to use this feature.

2. Tap/click Clear Pause. The form window closes, the pause is cleared, and the Dashboard refreshes.

Using the Configuration > Devices > Sensors Function

Carry out the following to clear alert notification pauses using the Server App Sensors function:

1. With the Server App open and the location active containing the sensor whose alert notifications pauses you want to clear, click Configuration > Devices > Sensors on the Server App Menu. The Sensors page appears:

   

2. Locate the card for the sensor and click anywhere on the card. The details page for the sensor appears:

   

3. Click on the edit icon located to the right of the sensor name. The Edit Sensor form appears:

   

4. Scroll to the bottom of the form and locate the Clear Pause field:

   

5. Click Clear Pause, then Update Sensor. The details page for the sensor appears, refreshed with the Pause Until field cleared.

Modifying a Sensor Alert Notification Pause

There are two ways to manually modify an existing alert notification pause for a sensor:

• Through the sensor card on the Dashboard of the location.
• Through the Configuration > Devices > Sensors function in the Server App.

Using the Dashboard

With the card for the sensor displayed on the Dashboard, carry out the following to pause the sensor:

1. Clear the existing pause.
2. Add a new pause with the revised expiration date and time.

Using the Server App > Configuration > Devices > Sensor Function

1. Use the same process as clearing a pause to locate and edit the sensor.
2. Click in the Pause Until field and choose a new date and time using the calendar tool to indicate when you want the pause to expire.
3. Click Update Sensor. The details page for the sensor appears, refreshed with the new Pause Until date and time.

Viewing Group Sensor Alert Pauses and Alert Conditions

In any group or location, you can view the group sensor alert pauses that are impacting alert notifications by clicking Notifications > Sensor Alerts > Alert Configuration. The Group Alert Pauses page appears:

At the top are all active Group Alert Pauses for the group or location, followed by a Group Alert Pause History that shows the 20 most recent group pauses that impacted the active group or location.

• If the pause was inherited from a parent group, that group name is list under the times of the pause as Inherited from.

The times listed depends on whether you opened the page for an active group or location:

• If opened from a group, all times listed will be UTC:

  

• If opened from a location, all times listed in both local time and UTC:

  

Scrolling further down the page, you will find the Alert Conditions section, which identifies each device template with alerts for the group or location and the job roles selected for receiving notificaitons:

Creating a Group Sensor Alert Notification Pause

In the Server App, carry out the following:

1. Make the location or group active where you want to establish the group sensor alert notification pause. Once created, all sensors in all locations of the group and its child groups will have their sensor alert notifications placed on pause.
2. Click Notifications > Sensor Alerts > Alert Configuration. The Group Alert Pauses page appears:

   

3. Click Create new pause in the upper right corner of the page. The New Alert Pause form appears:

   

4. Click in the Start Date & Time field and use the calendar tool to set when you want the sensor alert notification pause to begin:

   

5. Click in the End Date & Time field and use the calendar tool to set when you want the sensor alert notification pause to end.
6. Click Create Notification pause. The Group Alert Pause page is refreshed with the new pause added.

When the pause begins, you will see a message bar across the top of the Dashboard for all groups and locations impacted by the pause:

• On a group Dashboard in the Server App:

  

• On a location Dashboard in the Server App:

  

• On the Mobile App Dashboard:

  

Modifying an Existing Group Sensor Alert Notification Pause

In the Server App, carry out the following:

1. Make the location or group active containing group sensor alert notification pause you want to modify.
2. Click Notifications > Sensor Alerts > Alert Configuration. The Group Alert Pauses page appears:

   

3. Click the edit icon to the right of the pause you want to edit. The pause form appears:

   

4. Click in date/time field you want to modify and and use the calendar tool to set a new time:

   

5. Click in the End Date & Time field and use the calendar tool to set when you want the sensor alert notification pause to end.
6. Click Update Notification pause. The Group Alert Pause page is refreshed with the new times.

Deleting an Existing Group Sensor Alert Notification Pause

In the Server App, carry out the following:

1. Make the location or group active containing group sensor alert notification pause you want to delete.
2. Click Notifications > Sensor Alerts > Alert Configuration. The Group Alert Pauses page appears:

   

3. Click the edit icon to the right of the pause you want to delete. The pause form appears:

   

4. Click Delete. The Group Alert Pause page is refreshed and the pause is deleted.